1.1.4 Agency Do’s

  • Do inform youth, families and resource providers of their rights and grievance procedures.
  • Do assist the grievant through the process, if requested.
  • Do remain solution focused and work to resolve the complaint.
  • Do document the grievance in the narrative section of the record and file the Service Delivery Grievance Form in the Administrative Section of the case file.
  • Do inform grievant of outcome and actions.

Chapter Memoranda History: (prior to 1/31/07)

Memoranda History: