1.2.1 Accessing and Viewing the Service Delivery Grievance Database

(All Children’s Division Staff)

  1. After opening Lotus Notes, go to “File”, then to “Database”, then click on “Open”. (You must have access to Lotus Notes. As necessary, staff shall contact their area technical coordinator for such access.)
  2. Under “Server:” scroll to and select the server on which you receive your lotus notes mail. Under “Database: ” scroll down to and select “CQI Activity Log and Discussion” and click on “Open”.
  3. Click on “Grievances”. This will open the grievance database and from here grievance information and trends by county, circuit, area, grievance issue, service received, grievance profile, quarter, and grievance level can be viewed.

Chapter Memoranda History: (prior to 1/31/07)

Memoranda History: