1.2.3 Entering Level Two Grievance Information into the Service Delivery Grievance Database

(Regional Director or his/her designee)

  1. Follow steps one through three in the previous instructions for accessing and viewing the database.
  2. In order to enter Level Two determination information, the original Service Delivery Grievance information for Level One must be located in the database. To do this, click on the “Search” icon and select “Show Search Bar”.
  3. In the box next to “Search For”, type in the last name of the person who filed the grievance and click on the “Search” button. This will search the database for all persons with that name. A search may also be done by DCN or SSN if needed. Once a match is found that database entry will appear below with a bold box around it.
  4. Double click inside the bold box. This will open up the original data entry form for that particular person.
  5. Click on the “Edit” icon.
  6. Tab to the “Level” field. Click on the arrow next to the “Level” field and then click on “2”. There should now be a check mark beside the “1” and “2”. Click on “okay”. Be sure to leave a check mark by the “1”.
  7. Click anywhere next to the “Level 1” tab and this will refresh the page and a “Level 2” tab should appear.
  8. Enter the date (01/01/0001) that the Level Two determination was signed by the Regional Director or his/her designee by typing in the date (01/01/0001) or clicking on the calendar option in the right of the field box and then clicking on the appropriate date.
  9. Click on the “Save and Close” icon. Level Two information has now been entered and saved in the database.

    The only information to be edited is the Level and Date of Level 2 Determination fields. All other information should remain the same.

Chapter Memoranda History: (prior to 1/31/07)

Memoranda History: