3.7.15 Complaint Process

If an individual believes that Children’s Division and/or its representative are not complying with the requirements of HIPAA, (s)he may file a complaint with one or both of the following:

  1. DSS Complaint Officer; PO Box 1527; Jefferson City, MO 65102-1527
  2. Secretary of the Department of Health and Human Services (DHHS); 200 Independence Avenue, SW; Washington, DC  20201.

The Health Insurance Portability and Accountability Act Complaint form will be provided to the complainant by the office where the complaint is lodged. The Complaint Officer will contact the facility from which the complaint originated and complete an investigation within thirty (30) days from the date it is received by the department. Once completed, the Complaint Officer will issue a response letter to the complainant with the determination and any indicated corrective measures. If the complainant is not satisfied with possible resolutions, the Complaint Officer will provide information regarding the process of filing a complaint with Secretary of DHHS.

Chapter Memoranda History: (prior to 1/31/07)

Memoranda History: