A mandatory NVRA computer-based training has been developed and is available in the Employee Learning Center (ELC).
New staff, including those newly assigned to work in a position that include NVRA-related responsibilities, must complete NVRA training no later than one month after their start date with that position.
Each FSD Income Maintenance employee shall receive training on NVRA procedures every two years. Current staff who have positions that include NVRA-related responsibilities will receive a biennial email reminder from the ELC that it is time to complete the training again. Managers are responsible for ensuring their staff have taken this training.
If there are staff with both Children’s Division and Income Maintenance duties that include NVRA related responsibilities, managers in those offices will need to assign this training to those individuals in the ELC.
All training and other NVRA support information for employee use is available on the FSD intranet site.