M E M O R A N D U M

IM-138  09/12/00  EBT PHOTOS


SUBJECT:
EBT PHOTOS
 
DISCUSSION:
Effective immediately, staff may retake EBT photos for the Benefit Security Cards ONLY  for the following reasons.
  • QuikWorks system error   the photo is not updated correctly and does not appear in EBTU;
  • Photo is bad/unclear on the Benefit Security Card;
  • The wrong person's photo appears on the Benefit Security Card; or
  • The photo is deleted from the QuikWorks system due to the e.Funds (formerly Deluxe) photo deletion process.
Do not retake photos if there is nothing physically wrong with the photo.  Retaking photos that are not needed causes problems with the photo process and card issuance process.  Following these guidelines will assist us in serving our participants in a more timely and efficient manner.

When photos are taken, ensure the white background is used.  The color background can affect the quality and clarity of the photo.
 
NECESSARY ACTION:
  • Review this memorandum with appropriate staff.

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  • Do not retake photos unless due to a system problem, unclear photos, or the deletion process.

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  • Use the white background when taking photos to ensure better quality photos.
    • REM
    Distribution #6
    [ Memorandum Table of Contents ]