M E M O R A N D U M

IM-152  10/19/00  "THE WORK NUMBER"


SUBJECT:
"THE WORK NUMBER"
 
DISCUSSION:
The purpose of this memorandum is to review some important issues concerning salary verification using "The Work Number".  This information is in addition to memorandum IM-109 EMPLOYMENT AND SALARY VERIFICATION SERVICE "THE WORK NUMBER" dated July 17, 2000.

TELEPHONE INQUIRIES

When telephoning for salary verification use only option two 
(2)-employment and salary verification, and/or option five (5)-to receive a copy of the Company Code List.  Do NOT choose option one (1) to verify by Social Security Number as the state has not purchased this service.

Salary verification will be faxed to the authorized fax number between 2 to 24 hours.  Do NOT request salary verification a second time as the state is charged for each inquiry.

When verification is NOT received within the 24-hour time frame, please call Central Office at 573-522-2315 with the reference number for the verification.  Central Office will contact the TALX Corporation and salary verification will be refaxed at no additional charge.

INTERNET INQUIRIES

Occasionally a "proxy error" will occur when accessing www.theworknumber.com.  When a proxy error occurs do NOT resubmit. 

To continue the inquiry, hit "reload" at the top of the screen.  This process will assure only one charge for the salary inquiry.

Following these simple guidelines can have a significant impact on the cost of this important service.
 
NECESSARY ACTION:
  • Review this memorandum with appropriate staff.
  • DO NOT use Social Security Number verification option by phone or on the Internet.
  • Allow 2-24 hours for salary verification to by received.

    •  
  • Contact Central Office at 573-522-2315 when salary verification is not received after the 24-hour time limit.
DC/CSW
Distribution #6
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