| Effective immediately, county office staff
have the ability to enter a password in EBTU for participants/alternate
payees who choose this option when contacting Deluxe. In order to
replace a card, request a new PIN, or discuss the EBT information with
Deluxe, participants/alternate payees with passwords will have to give
the correct password. Participants/alternate payees who do not have
security issues with their Benefit Security® Cards should not use the
password option.
Use the password option when:
-
Participants/alternate payees claim individuals
outside of the EBT household are canceling Benefit Security® Cards
or requesting new PINs; or
-
Participants are unable to contact Deluxe
on their own due to an impairment. These participants need an interpreter
or another individual to assist in the phone call, but do not want this
individual to be the alternate payee. Contact Program and Policy
if your county has an interpreter or individual from a community agency
who assists more than one participant.
The password option is only used if nothing
else can solve the situation. For participants with an impairment,
use the password when the participant has no one that can be the alternate
payee.
The password must be 4-10 characters and
be alpha or numeric. If at least 4 characters are not entered the
message "OPT ID must have letter/numbers in first 4 positions" appears.
To assign the password, for the head of
household, take the following action:
-
Verify the individual is the head of household
for the case. Ask what password the household wants to use.
-
Access the EBTU screen. Enter a "C"
in the action field.
-
Tab to the optional ID field and enter the
password exactly as the participant stated.
-
Press enter to update. The message "Record
Updated, Enter next DCN" appears.
To assign a password for an alternate payee:
-
Verify the individual is the alternate payee
for the case. Ask what password the alternate payee wants to use.
-
Access the EBTU screen using the household
DCN. Press the PF9 key. Enter a "C" in the correct action field.
-
Tab to the OPT ID field and enter the password
exactly as the alternate payee stated.
-
Press enter to update. The message "Record
Updated, Enter next DCN" appears.
To remove the optional ID, enter a "C" in
the action field. Using the space bar key, space out the password/optional
ID. Press enter to update. Do not zero out the password/optional ID,
or zeroes will be the new password/optional ID.
The password/optional ID processes overnight
and appears in the password field in the Client Card Detail Screen in MOP.
The password also appears in the EBTU/EBTI screens. The participant/alternate
payee will have to identify the password in order to conduct business with
the Deluxe Help Desk. If the participant/alternate payee cannot remember
the password, Deluxe will not assist them. S/he will have to contact the
caseworker to assign a new password.
Cases that have the client type "PF" must
be updated by Program & Policy staff. |