| Changes have been made to the Claims Accounting
and Restitution System (CARS) regarding terminating food stamp claims.
SYSTEM TERMINATION
Effective immediately, if a household's
total amount of food stamp claims is $25.00 or less, and the claim(s) is
delinquent 90 days or longer, CARS terminates the claim(s) and reduces
the balance(s) to $0.00. The batch process that terminates claims
meeting this criteria runs monthly. CARS screens are updated as follows:
-
The OVCI screen displays a "CLAIM STATUS"
of "T" and a "REASON CLOSED" of "06".
-
The OVPT screen displays a "TRANSACTION TYPE"
of "40" and a credit in "TRANSACTION AMOUNT".
-
The OVCS screen displays a food stamp claim
balance of $0.00, and a "T" in the "ST" field.
WORKER-INITIATED TERMINATION
Effective immediately, county staff can
terminate food stamp claims under certain circumstances. Terminating
a claim automatically reduces the balance to $0.00. CARS screens
are updated as follows:
-
On the OVCC screen, the worker enters a "CLAIM
STATUS" of "T", and the appropriate "REASON CLOSED" code. The reason
codes are:
-
09 - Unable to locate. A household is
unable to be located when:
-
2 or more demand letters have been returned
as undeliverable and the household is not receiving any assistance from
the Division of Family Services; or
-
2 or more follow-up letters, billing notices,
or other letters are returned as undeliverable and the household is not
receiving any assistance from the Division of Family Services.
-
11 - Record cannot be located. This
code is used if the county office is unable to locate the case record and
cannot back up a claim.
-
The OVCI screen displays a "CLAIM STATUS"
of "T" and a "REASON CLOSED" of "09" or "11".
-
The OVPT screen displays a "TRANSACTION
TYPE" of "40" and a credit in "TRANSACTION AMOUNT".
-
The OVCS screen displays a food stamp claim
balance of $0.00, and a "T" in the "ST" field.
Reason codes 09 and 11 can only be used with
the "T" claim status. If any other reason code is entered when a
"T" is entered in "CLAIM STATUS", the message "REASON TERMINATED MISSING
OR INVALID" is displayed.
A report listing claims terminated by DFS
staff will be generated and sent to Central Office for review. |