Revised policy material can be identified by a bold black line in the left-hand margin in addition to a revision date of August, 2001 at the bottom right-hand corner of the page.

Replace the outdated Chapter IV pages of your Energy Assistance Tele-Processing Handbook with the revised material.

 

Review this material with all staff members who are assigned direct responsibility for the acceptance and processing of Energy Assistance applications, as well as any staff responsible for supervision of these staff members.

 

Any further questions related to Energy Assistance should be cleared through normal supervisory channels.