MEMORANDUM

DISCUSSION:

The purpose of this memo is to clarify the reason for the Card Needed (Y/N) question on the Application Detail (FM13) screen in FAMIS and to introduce changes to the Application Detail (FM13) screen. Answering the Card Needed (Y/N) question serves as both a reminder to reissue a card and determines which paragraph is included on the FA-150 ACTION NOTICE to the eligibility unit (EU).

At every application for Food Stamp or Temporary Assistance benefits, the eligibility unit is asked if they need a new Electronic Benefit Transfer (EBT) card. An entry is required of Y(es) or N(o) in the Card Needed field on the Application Detail (FM13) screen. Entering a Y(es) in this field does not reissue an EBT card. If a Y(es) is entered, a paragraph is added to the FA-150 to the EU that a new EBT card is being issued. Issuing a card may require further action by the eligibility specialist.

To remind staff that follow-up may be required, effective August 10, 2009, the statement "DOES NOT issue new card", has been added following the Card Needed (Y/N) question on the Application Detail (FM13) screen.

FM13  Command _________________________User ID:  
                       Application Detail

SCN 0000001234  Prog FS             Status  PRO
Applicant 0000007890    SNOW WHITE
Signed By 0000007890     +  SNOW WHITE
Auth Rep N Card Needed(Y/N)Y (DOES NOT issue new card)

When Y(es) is entered, the message "If EBT card needs to be reissued, use EBTU or ebtEDGE" displays at the bottom of the screen.

NOTE: If the EU states they have an EBT card, but it has been a year or more since the EU has received EBT benefits, they may have a card that can no longer be used.

If the EU states they need an EBT card, or it has been a year since the EU has received EBT benefits, take the following action to ensure the EU can access their benefits:

• If there is no card in ebtEDGE, the system will issue a card when benefits are approved.
• If the current card is active in ebtEDGE, reissue a card from ebtEDGE by changing the status to lost, stolen, or damaged.
• If the card number is blank in ebtEDGE, reissue the card on the EBTU screen.
• If there is a card in ebtEDGE, but the status is undeliverable, name changed, deactivated/cancelled, or inactive, reissue the card on the EBTU screen.

For additional information regarding reissuing EBT cards, refer to EBT Card Lost or Stolen, and EBT Card Not Received user guides.

NECESSARY ACTION:

• Review this memorandum with appropriate staff.

SW/RE