MEMORANDUM

DISCUSSION:

The Systematic Alien Verification for Entitlements (SAVE) Program has added several enhancements to the Web access method to increase the success rate of initial verifications and improve operational effectiveness.

To ensure a higher matching probability, the initial verification request now includes:

• Document-Driven Selection; and
• Confirmation Page.

Document-Driven Selection

After logging into the SAVE website, select the Initial Verification link from the Navigation Menu found on the left-hand side of the page. The “Enter Applicant Information” page displays. This page contains a list of evidentiary documents tailored to the Family Support Division's (FSD) verification requirements. Select the document presented by the applicant. Only one document selection is allowed. Click the “Next” button to continue the verification process.

The system returns the required data fields based upon the document selected.

EXAMPLE: When the I-551 (Permanent Resident Card) is selected, the applicant’s document information (Alien Number, Card Number) and personal information (Last Name, First Name, and Date of Birth) must be entered into the required data fields.

Complete the required data fields and click “Next”. If there are data entry errors, such as only 8 digits in the Alien Number field (which requires 9 digits), the system returns an error message in a red box at the top of the page with directions to correct the error. Once the error is corrected, click “Next” to continue to the “Confirmation” page.

Confirmation Page

The “Confirmation Page” allows you to confirm all data entered against the document presented by the applicant before submitting the request for initial verification. Use the “Back” button to return to the previous page to correct any errors. Click the “Next” button to submit query. Once the “Next” button is clicked, the FSD incurs a charge for the query. Please review the applicant data and make any needed corrections before clicking “Next” to submit the query. The system responds in one of two ways, depending on whether there is a data mismatch or a data match.

Data Mismatch

If the initial verification request results in a data mismatch, the system displays any mismatched data fields plus a Retry Initial Verification button. Review the applicant data. If all entries are correct, click the “Request Additional Verification” button to proceed with the verification process. If the mismatched entry is incorrect, make the correction and click the “Retry Initial Verification” button. An additional charge is incurred when clicking the “Retry Initial Verification” button. Therefore, it is important to double-check the applicant’s data prior to clicking “Next” from the “Confirmation” page.

Data Match

If the initial verification request results in a data match, the Case Detail Page returns within seconds displaying the case verification number, the initial verification case details, and the initial verification results. If no further information is needed, click “Print Case Details” to print a copy of the case detail page for the applicant's file. Then click the “Complete and Close Case” button to close the query.

If the initial verification results are “Institute Additional Verification” or if Affidavit of Support Data is needed, click “Request Additional Information”. Enter the necessary additional information, such as:

• Case Number
• A.K.A. (“Also Known As” – an alias the applicant may use)
• I-94 Number, if known
• Special Comments – additional information that may help resolve the case
• Request Affidavit of Support Data

Once all information has been entered, click on the “Submit Additional Verification” button. The system returns the results within three to five federal working days.

Note: The Navigation Menu no longer contains a direct link to the Additional Verification screen.

I-94 Arrival-Departure Record

When an individual provides an I-94 Arrival-Departure Record and his/her Alien Number, select the "Other" option on the “Enter Applicant Information” page. Click “Next” and enter the Alien Number along with the other required information. In the "Other Document Description" field, type I-94.

If the individual provides the I-94 Arrival-Departure Record and the Alien Number is not provided, select the "I-94" option, then enter the I-94 number and other required information. The I-94 number is an 11-digit number referred to as either a departure or admission number on the card. This 11-digit number is shown in a set of nine digits followed by a space and then a set of two digits. Do not enter the space when entering the number into the SAVE system. The second set of numbers is sometimes partially hidden by a stamp on the card and may be hard to see. There will always be 11 digits.

Additional Information Regarding SAVE

The date of birth displays differently on different types of alien documentation. For example, the I-94, Arrival-Departure Record, normally has the birth date in the day/month/year format while the I-551, Resident Alien Card (commonly called the green card), normally has the birth date in the month/day/year format.

EXAMPLE: John Smith was born on December 21, 1971. His I-94, Arrival-Departure Record shows his birth date as 21-12-71. His I-551, Resident Alien Card, shows his birth date as 12-21-71.

The SAVE Intranet page is updated to include additional information regarding the SAVE program. The page includes step by step instructions for the verification processes (initial, additional, and third-step) as well as the log-in process. It also includes a SAVE process flowchart.

NECESSARY ACTION:

• Review this memorandum with all appropriate staff.

GA