MEMORANDUM

2010 Memorandums

IM-#07      01/20/10

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL COUNTY OFFICES
FROM:
ALYSON CAMPBELL, DIRECTOR
SUBJECT:
INQUIRY ACCESS TO LIHEAP SYSTEM

DISCUSSION:

To assist field staff when determining eligibility for the Food Stamp standard utility allowance (SUA), QC Case Analysts and Eligibility Specialists have been given inquiry access to the Low Income Home Energy Assistance Program system.  Supervisors are also being given access as soon as processing is complete.

Inquiry access is now available for the following screens:

ACCESSING THE LIHEAP EA SYSTEM

Access the Low Income Home Energy Assistance Program website through the internet at www.dss.mo.gov/fsd/liheap.htm.

The LIHEAP EA system and the LIHEAP Registration (E1RG) screen display.

The LIHEAP EA system is SSN driven.

The purpose of the E1RG screen is to register the LIHEAP application.  This screen also displays the status, payment amount, and supplier information.  The STATUS field displays PENDING IN PROGRESS, ELIGIBLE, APPROVED PAYMENT IN PROCESS, APPROVED, INELIGIBLE or DENIED.  In order for the EU to be eligible for the SUA, the STATUS field must display ELIGIBLE, APPROVED PAYMENT IN PROCESS, or APPROVED.

NOTE: You may access other EA screens by clicking on the screen you wish to display.  If you experience trouble with your password when signing on for the first time or if your password needs to be reset, you may call the Information Technology and Service Division (ITSD) help desk numbers 1-800-392-8725 or 1-800-663-2647 for assistance.

Additional information may be obtained from the LIHEAP Manual located at www.dss.mo.gov/fsd/liheap.htm.

NECESSARY ACTION:

KSO

2010 Memorandums