MEMORANDUM

2012 Memorandums

IM-#14      02/16/12

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL COUNTY OFFICES
FROM:
ALYSON CAMPBELL, DIRECTOR
SUBJECT:
SYSTEM ENHANCEMENTS AND PROCEDURAL CHANGE IN PREPARATION FOR FOOD STAMP WEB APPLICATION

DISCUSSION:

Effective February 13, 2012 the following system enhancements and policy change is implemented in preparation for the Food Stamp Web Application.

SYSTEM CHANGES

Enhancement to Closing Cases with Postponed Verification

Previously, expedited applications taken after the 15th of the month had to be cancel closed when verification was provided after the 30th day but by the last day of the second month. A system enhancement will now leave the case active through the last day of the second month, no longer requiring a cancel close when postponed verification is provided by the last day of the second month.

FAMIS Screen Changes

The Food Stamp Interview (FM1G) screen is displayed twice in the controlled flow. The first display allows entry of Y or N for the question "Do you need to schedule an interview (YN)?" along with the interview scheduling information if the answer is Y. The Food Stamp Interview (FM1G) screen populates again after the Driver Question (FMRB) screen. At this display FAMIS allows entry in the Interview date completed field and type of interview completed field.

The FS/TA Declarations (FMMM) screen is moved in the controlled flow so that it populates before the Expedited Summary (FM48) screen.

The Expedited Summary (FM48) screen displays the new Authorize Expedite (F23) key if the EU screens expedited. The Authorize Expedite (F23) key will not be used until the Food Stamp Web Application is available. If identity is not verified the EU will not show expedited on the Expedited Summary (FM48) screen.

PROCEDURAL CHANGE

Filing an Application Outside the County of Residence

If an Income maintenance application is received by web based, fax, mail-in or drop off from an individual who lives in another county, register the application the day it is received. If an interview is required, contact the applicant by phone to conduct the interview

The county who receives any Income Maintenance application must keep the case until the application is completed. Once the case is completed, forward the record and transfer the electronic case file to the county of residence. Field Operations must specifically approve any variations from this procedure.

NECESSARY ACTION:

AC/cb


2012 Memorandums