- TO:
- ALL COUNTY OFFICES
- FROM:
- ALYSON CAMPBELL, DIRECTOR
- SUBJECT:
- CLARIFICATION – MANIFEST FORM PROCESS
DISCUSSION:
As part of the new EBT contract with Fidelity National Information Services, Inc. (FIS), EBT card production was moved to a new facility, and the drop-ship and Manifest Form processes have changed.
Drop-shipped EBT Cards
All drop-shipped EBT cards will be delivered to the FSD offices by FedEx.
EBT Card Manifest Process
The new Manifest Forms are now titled, "FIS Vault Cards (Bulk Ship) Manifest." The form is 3 pages long (Page 1, Page 1 of 2, and Page 2 of 2). Only return Page 1 of 2 to Central Office. A sample of Page 1of 2 is attached. The county name and address is in the upper left-hand corner of the page, and the individual card numbers are listed under the account column.
County staff should verify the number of cards received, sign and date the form, and scan it to ssmanifests@ip.sp.mo.gov. Send only EBT Manifest Forms Page 1 of 2 to this site.
The fax number previously used to return Manifest Forms is no longer valid. Please do not fax documents to that number.
PIN Standard Bulk Ship Packing Slip
Drop-shipped PINs will also be sent by FedEx with a Standard Bulk Ship Packing Slip. No actions are necessary for the PIN Standard Bulk Ship Packing Slip.
NECESSARY ACTION:
- Review immediately with appropriate staff.
ATTACHMENTS:
AC/db