MEMORANDUM

2012 Memorandums

IM-#39      04/27/12

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL COUNTY OFFICES
FROM:
ALYSON CAMPBELL, DIRECTOR
SUBJECT:
DISCONTINUE REPORTING FAMIS TO THE ONLINE HELP DESK

DISCUSSION:

Effective immediately, do not use the Online Help Desk (OHD) to report FAMIS issues. The Quarterly DSS Security Reminder emailed to all DSS staff from the DSS Information Security Officer on April 16, 2012, states “Online Help Desk(OHD) is a non-secure ticket system. Please remember confidential & sensitive information (SSN, Name & DOB etc) should never be placed in an OHD ticket.”

As disclosure of such confidential and sensitive information is necessary in order to correctly identify cases requiring assistance, field staff requesting assistance with a FAMIS case must continue to call 1-800-MOFAMIS.

FSD is working with ITSD to remove the Application Support/HD FAMIS Help Desk category from the OHD category selection dropdown list. In the meantime, discontinue use of this category of assistance with a FAMIS case.

NECESSARY ACTION:

AL/JO/lh


2012 Memorandums