- TO:
- ALL FAMILY SUPPORT DIVISION OFFICES
- FROM:
- ALYSON CAMPBELL, DIRECTOR
- SUBJECT:
- ENTER MAILING CODE O ON EBTU TO DROP SHIP ELECTRONIC BENEFIT TRANSFER CARD TO OFFICE
DISCUSSION:
This memorandum is a reminder for staff to change the Mailing code to “O” (office) on the EBT Card Disbursement Head of Household Update (EBTU) screen to drop ship an EBT card to the resident county office. By changing the mailing indicator to “O” on the EBTU screen, ebtEdge will automatically send the card to the office of residence of the participant.
EBT cards with a mailing indicator code “O” entered in EBTU for county office mailing will be drop shipped by FedEx to the local office, packaged together, along with a manifest. PINs for these cards will also be drop shipped by FedEx the day after the cards are drop shipped. Refer to the EBT Manual section 0150.030.05 Drop Shipments for full instructions on drop shipment cards.
NOTE: For security and tracking purposes, all EBT cards mailed to the local office must be drop shipped. Changing the participants address to the office addresses is not the correct procedure for mailing EBT cards to the local office.
To help clarify EBT card reissue processes, the Card Reissue Flow Chart When Card Not Received and the Card Reissue Flow Chart Report of Lost, Stolen or Damaged have been updated.
NECESSARY ACTIONS:
- Review this memorandum with appropriate staff.
ATTACHMENTS:
- Card Reissue Flow Chart When Card Not Received
- Card Reissue Flow Chart Report of Lost, Stolen or Damaged
AC/ks