MEMORANDUM

2015 Memorandums

IM-#82      08/28/15

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL FAMILY SUPPORT DIVISION OFFICES
FROM:
JULIE GIBSON, DIRECTOR
SUBJECT:
SB24 IMPLEMENTATION DELAYED UNTIL APPROXIMATELY NOON ON AUGUST 28, 2015

DISCUSSION:

The purpose of this memorandum is to inform staff that the SB24 functionality to view the online video and access the TA application will not be available at 8:00 a.m. on August 28, 2015. We anticipate this functionality will be available at approximately noon and staff will be notified when it is available.

In order to meet the requirements of SB24, a Temporary Assistance Orientation and Personal Responsibility Plan must be completed by all single-parent head of households and both parents in a two-parent household. If the customer refuses to complete either or both of these, follow the “New Eligibility Requirements” memo to add appropriate codes into FAMIS which will subsequently generate a “Request for Information” when appropriate.

Temporary Assistance Orientation

The customer can meet the TA orientation requirement by:

  1. Viewing the orientation from the following link on a staff computer:

    https://dss.mo.gov/fsd/ta-orientation%20-%20Storyline%20output/story.html

    Note: Staff must inform customers the Pre-Eligibility tool is not available at this time. However, it will be available by COB on August 28th and they can see the other benefits they may qualify for then.

  2. Read the written “Text Version Orientation”; or
  3. Staff reading the “Text Version Orientation” to the customer (if needed).

After doing one of the above, the customer must complete the IM-3 Orientation.

Personal Responsibility Plan

The customer can meet the Personal Responsibility Plan requirement by completing the IM-3 PRP.

After the above, conduct an interview with the customer.

NECESSARY ACTION:

Attachments:

JG/am


2015 Memorandums