MEMORANDUM

2015 Memorandums

IM-#105      12/21/15

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL FAMILY SUPPORT DIVISION OFFICES
FROM:
JULIE GIBSON, DIRECTOR
SUBJECT:
CANCEL REJECT POLICY
MANUAL REVISION:
1130.027.00

DISCUSSION:

The purpose of this memo is to introduce a policy change regarding Cancel Rejected applications.  Effective immediately a Food Stamp application that is rejected based on client delay should NOT be cancel rejected. 

If the applicant complies within 60 days of the original application date, by providing all requested verification or completing the interview, the Eligibility Specialist (ES) should register a new application on the FM0G (REQUEST) screen using the date they complied as the application date.  The ES must use the previous application to assist in completion of the new application. 

NOTE:  The previous application can only be used for 60 days. 

It is imperative for staff to make clear comments on the FM3Z (EUMEMROL) screen regarding the new application date.  The comment must include:

NECESSARY ACTION:

JG/mw


2015 Memorandums