IM-19 03/02/99 QUALITY CONTROL INTERVIEWS
|QUALITY CONTROL INTERVIEWS|
|Missouri has received approval of a waiver
that allows the Agency to conduct face-to-face Quality Control interviews
with participants at mutually agreed upon locations. The waiver specifically
states the provision being waived is that of a mandatory home visit.
We must do a face-to-face interview unless the participant fails or refuses
Effective immediately, Quality Control staff will be scheduling face-to-face interviews with participants at the county office in the county where the participant resides. The participant has a choice to complete the face-to-face interview in his/her home or another mutually agreed upon location, if s/he so chooses. Prior to sending the appointment letter, the Quality Control Case Analyst will contact the county office to arrange for a date and room in which to conduct the interview.
In accordance with current policy (Income Maintenance Manual Reference 1120.045.20), we will continue to waive the office interview for:
Failure to cooperate with the Quality Control review can result in a period of ineligibility for the participant. For this reason, all staff should encourage participants to participate in the review.