IM-57 05/20/99 FOOD STAMP MANUAL VOUCHER TRANSACTION POLICY
|FOOD STAMP MANUAL VOUCHER TRANSACTION POLICY|
|Manual voucher transactions are used by
retailers that accept food stamp benefits. These transactions are
completed when the Electronic Benefit Transfer (EBT) system is not operating
or by retailers who are not equipped with Point-of-Sale (POS) machines.
Previously, only the head of household (cardholder) was allowed to authorize a manual voucher transaction. This transaction process required the merchant to compare the signature on the back of the EBT card with the signature on the voucher.
Effective immediately, a change in policy allows any authorized responsible household member to sign a manual voucher transaction. Retailers are no longer required to match the signature on the back of the card with the manual voucher signature.
Retailers are allowed to limit the signature on a manual voucher to the cardholder only in emergency situations when the EBT system or telecommunication links to the system are down.
To ensure this policy is implemented, take the following steps.
After a decision regarding replacement is made, the Food Stamp Program and Policy Unit will send a copy of the IM-113 form and decision to the county office. Staff must notify the household of the decision using an IM-149 Benefit Adjustment Notice.