IM-82 06/15/99 TELEPHONE REQUESTS FOR FOOD STAMP APPLICATIONS
| SUBJECT: |
| TELEPHONE REQUESTS FOR FOOD STAMP APPLICATIONS |
| DISCUSSION: |
| This is to remind staff that there is
no change in the procedure for telephone requests for food stamp applications.
Upon receipt of a telephone request for a food stamp application, ask only
the name and address of the individual making the request and mail the
application the same day. Eligibility data may not be requested over
the phone and entered on an electronic version of the FS-1. Additionally,
eligibility questions may not be asked prior to obtaining a signed application
whether the applicant is requesting an application over the phone or in
the office.
Other programs do permit taking applications over the phone. The policy for food stamp applications does not, at this time, permit taking food stamp applications over the phone. |
| NECESSARY ACTION: |
Distribution #6 |