IM-9 02/16/99 LIST-ELDERLY/DISABLED PARTICIPANTS-AGED FS BENEFITS
|Listing Of Elderly/Disabled Participants With Aged Food Stamp Benefits|
|Electronic Benefit Transfer (EBT) has
been a very successful endeavor due to staff's outstanding efforts and
commitment to providing quality service to participants. In order
to provide continued support for participants regarding EBT issues, staff
have implemented proactive training plans targeted at elderly/disabled
food stamp participants in each county office. The plans are focused
on helping those participants who may need additional assistance using
Quality Assurance staff are working with county offices to ensure the plans implemented are providing quality service to elderly/disabled food stamp participants. Generally the plans stress training participants during the application process and, when necessary, referring participants to agencies or individuals who can provide follow-up assistance with using their EBT card.
To determine the effectiveness of the plans, a listing of elderly/disabled participants whose food stamp benefits have aged, is being sent to staff monthly. A set of questions and a summary sheet is provided to record information received during contacts with each participant.
The listing attached to this memorandum, and the next two listings will include participants whose benefits aged prior to implementation of the plans described above. Beginning in April, the listings will include the names of participants whose benefits aged after implementation of the plans described above. It is anticipated these listings will reflect fewer participants with aged benefits.
All participants shown on the county listings have food stamp benefits that have aged from the EBT account. Participants who have aged food stamp benefits of less than $5.00 or are identified in EBTU as saving food stamp benefits are not shown on the listing. Each listing will contain participants who have not been shown on previous listings starting with the January aged benefit file. Participants who continue not to access benefits and are not identified as saving benefits will reappear on the county listing each quarter. Recontact these individuals to determine if a problem continues to exist when using the EBT card.
The purpose of this follow-up approach is to work with each individual to determine problems that may exist and how to assist him/her. County offices may want to designate a specific number of staff to contact the individuals on the listing until all contacts are completed. Staff must contact the participant in person or by phone, answer any questions, and provide assistance in using the EBT card.
Upon receipt of the listing, county staff must take the following action.
NOTE: Not all counties will have participants on the aging file each month. If you do not receive a listing each month, you may contact Food Stamp Program and Policy to verify if your county should have received one. If there is no listing for your county for that month, no action is required.
Listings and guides not available online