FROM: KIM EVANS, DIRECTOR
SUBJECT: UPDATES TO THE LEGAL ASPECTS MANUAL AND
FSD-4 CUSTOMER SERVICE FORM
MANUAL REVISION #
0130.010.00
0130.010.05
0130.010.10
0130.010.15
0130.010.15.15
FORM REVISION #
FSD-4 Customer Service
DISCUSSION:
Revisions have been made to the Legal Aspects Manual located within the General Information Manual. The Customer Service Complaints and Comments policy section and the FSD-4 Customer Service form have been updated to include the following language:
• Eligibility Specialist changed to staff
• FAMIS changed to eligibility system
• Individual and Claimant changed to participant
• Food Stamps changed to Supplemental Nutrition Assistance Program (SNAP)
NECESSARY ACTION:
• Review this memorandum with appropriate staff.
KE/mc