A decision on an undue hardship waiver request will be made by the MHN Program and Policy unit within 30 days after receipt of the request. Send the individual the appropriate Notice of Decision based on the agency’s decision.
If an undue hardship is approved, a new hardship request does not have to be done at review. Once an undue hardship request is approved, either the entire penalty period is waived, or the remaining penalty period is waived, depending upon whether or not the client makes a timely or untimely undue hardship waiver request. If the undue hardship request is denied, the client has the right to make another subsequent request, if and when their circumstances change.