Prior to October 1, 2008, participants with cash benefits which have not been accessed were sent one of three system-generated notices.
- Benefits not used for more than 30 days – A notice was sent to the participant telling him/her it has been more than 30 days since s/he last used the cash benefits in the EBT account. This notice asked the participant to contact the caseworker within 10 days to provide information about changes in the family’s circumstances. This letter also advised the participant to call the local FSD office for help if s/he was having difficulty using the card. The number for the eFunds Help Desk was provided to report lost, stolen, or damaged EBT cards.
- Benefits not used for more than 60 days – A notice was sent to the participant telling him/her that benefits will be removed from the EBT account if benefits were not used by the 25th day of the next month. It also stated once the benefits were removed, they were no longer available and could not be restored.
- Benefits not used for more than 90 days – A notice was sent to the participant telling him/her that benefits have been removed from the EBT account. This notice also told the participant that the fact they had not used their cash benefits indicated there might be a change in their situation, which could change their eligibility for assistance. It instructed them to contact their Eligibility Specialist to report any new information.
The above notices were not sent to cash participants who have changed the method of benefit delivery from EBT to direct deposit. Instead, these participants are sent the same notices as are sent to closed cases. This is because questions about continued eligibility are raised by non-use of benefits, but do not arise when the payment method has changed to direct deposit.
Effective October 1, 2008 Temporary Assistance benefits are no longer aged. Temporary Assistance benefits that are authorized and never accessed are expunged after the benefit becomes 365 days old. Benefits that are accessed, but not completely used, will be expunged when the last transaction is over 365 days old.