EBT Manual

0150.030.15 Undelivered Cards

IM-94 September 20, 2004

When an EBT card has been returned to FSD because of an incorrect or insufficient address, the Card Maintenance screen in the Administrative Terminal displays the code undelivered in the Card Status field. Report No. ESDDY041-01 titled “Undelivered/Bad Address Card Cancellations” is generated. Upon receipt of the report, determine whether a correct address is in the IMU5 or FAMIS and the Administrative Terminal. After verifying the correct card holder address, reissue the card.

Participants who have two or more cards mailed to the same address returned as undelivered will be referred by the eFunds Help Desk to the FSD caseworker. The caseworker should reissue the card to the county office address.