Memorandums and Practice Points

FROM: KIM EVANS, DIRECTOR SUBJECT: JANUARY 2024 COLA ADJUSTMENT OF SSA/SSI/VA/RR INCOME FOR ALL INCOME MAINTENANCE PROGRAMS EXCEPT MAGI MO HEALTHNET MANUAL REVISION # APPENDIX B APPENDIX D APPENDIX E APPENDIX J APPENDIX K   DISCUSSION: In January 2024, all Social Security Administration (SSA), Supplemental Security Income (SSI), Veterans Administration (VA), and Railroad Retirement (RR) read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: QUALIFIED MEDICARE BENEFICIARY (QMB) AND SPECIFIED LOW-INCOME MEDICARE BENEFICIARY GROUP 1 (SLMB1) ENROLLMENT IS AUTOMATIC FOR MO HEALTHNET (MHN) PARTICIPANTS MANUAL REVISION # 0805.000.00 0865.035.05 0820.035.00 0870.000.00 0840.010.40 0870.035.00 0865.000.00 1805.065.00 0865.035.00 1885.045.00   DISCUSSION: Enrollment in QMB and SLMB1 is automatic for all eligible MHN participants. Eligibility for QMB read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE REMOVING LINKS TO OBSOLETE FAMIS USER GUIDES MANUAL REVISION # 1102.000.00 1102.005.02 1102.015.55 1115.015.00 1115.035.30  1135.010.10   DISCUSSION: The SNAP manual is updated to remove links to obsolete charts and guides. Access FAMIS Resources for information previously found in the obsolete charts and read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REPORTING CHANGES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) PARTICIPANTS FLYER UPDATED FORM REVISION # IM-4Reporting Changes for SNAP IM-4Reporting Changes for SNAP – Spanish   DISCUSSION: The English and Spanish versions of the Reporting Changes for SNAP Participants Flyer have been updated in the internal and public forms manuals. The read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: MO HEALTHNET (MHN) COVERAGE FOR FORMER FOSTER CARE YOUTH (FFCY) INDIVIDUALS WHO AGED OUT OF CARE IN A STATE OTHER THAN MISSOURI MANUAL REVISION # 0875.000.00 1805.050.00 1900.020.60   DISCUSSION: Section 1002(a)(2) of the Substance Use Disorder Prevention that Promotes Opioid Recovery and Treatment (SUPPORT) for Patients and Communities Act read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS   DISCUSSION: The online change report was updated to make the form easily accessible to participants and to capture information allowing FSD to complete many changes without requesting more information from participants. Participants can access the change report online at read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CLARIFICATION FOR WHEN TO ACT ON UNCLEAR INFORMATION MANUAL REVISION # 1141.005.00   DISCUSSION: Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the Supplemental Nutrition Assistance Program (SNAP) policy manual was updated to remove all references to the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL FORM REVISION # IM-4 UPLOAD IM-4 UPLOAD (SPANISH)   DISCUSSION: The FSD Document Upload Portal (IM-4 Upload) flyer is now available for Family Support Division (FSD) staff to provide to participants. This flyer has step-by-step instructions to explain to participants how they can read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: PROTECTING YOUR BENEFITS WEBPAGE UPDATE FOR ELECTRONIC BENEFIT TRANSFER (EBT) CARDHOLDERS   DISCUSSION: Updates have been made to the My SNAP Benefit and My Temporary Assistance Benefit pages to provide additional information on Protecting Your Benefits. This webpage provides guidance on common types of fraud, utilizing ebtEdge (the EBT vendor’s read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED MODIFIED ADJUSTED GROSS INCOME (MAGI) VERIFICATION PLAN MANUAL REVISION # 1800.005.00   DISCUSSION: The Missouri MAGI Verification Plan has been updated and posted online with an implementation date of April 3, 2023. The MAGI verification plan is required to outline policies, processes and data sources used to determine MAGI read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: OCTOBER 2023 – QUARTERLY FORMS UPDATE   DISCUSSION: Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested. All new and revised IM forms show a revision date of 10/2023, unless otherwise stated. Revised IM forms with read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO IIVE STORAGE AND USE MANUAL REVISION # 0110.025.10 1141.010.10 1805.020.05.05 1805.030.20.10   DISCUSSION: Policy is updated to match current processes and clarify that copies of IIVEs cannot be stored in the case record. Policy manual updates are summarized below: 0110.025.10 Unearned Income in the General Information manual: Review read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB) MANUAL REVISION # 0150.010.00 1150.000.00 1150.005.00 1150.010.00   DISCUSSION: The SNAP manual has been updated to expand the policy on replacement benefits due to household misfortune. This gives read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS   DISCUSSION: Effective 10/15/2023, participants must enter the head of household’s social security number associated with their EBT card when calling the EBT Vendor’s Interactive Voice Response (IVR) system at 800-997-7777 for balance inquiries. If read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISED INFORMATIONAL DOCUMENTS FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS   DISCUSSION: DSS has revised flyers and brochures for numerous programs that are administered by the Family Support Division (FSD) or may be beneficial for FSD participants. Revised flyers and brochures now utilize the new DSS logo and show a read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CLAIMANT ACTION NOTICE (FA-150) REVISED   DISCUSSION: The FA-150 was revised to include specific language to remind participants to complete their recertification application or mid-certification review. The wording previously included both the recertification and the mid-certification information and was unclear that different forms will be mailed depending on what action read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: MISSOURI WORK ASSISTANCE (MWA) CONTRACT AWARD   DISCUSSION: The Department of Social Services (DSS) awarded new MWA contracts effective October 1, 2023, resulting in contractor changes in two regions. MWA regions can be found in Appendix O located in Temporary Assistance/Case Management Manual Section 0250.000.10 Family Support Division (FSD) and read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATING INCIDENT RESPONSE FOR UNAUTHORIZED IRS DISCLOSURES IN THE GENERAL INFORMATION MANUAL MANUAL REVISION # 0165.000.05   DISCUSSION: Effective August 21, 2023, federal, state, and local agency partners will report improper inspection or disclosure of federal tax information (FTI) including data breaches, data incidents, and information spillage to the Internal read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: OCTOBER SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MASS ADJUSTMENT FY2024 MANUAL REVISION # 1105.015.04.05 1130.035.00 1115.035.05 1130.099.00 1115.035.25 1135.010.07.05 1115.035.25.15 Appendix B 1115.035.25.40 Appendix J 1115.099.00     DISCUSSION: The SNAP Mass Adjustment will go into effect for all applicants and participants as of October 1, 2023. During the SNAP Mass read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE TO MO HEALTHNET (MHN) APPLICATION AND RELATED MHN FORMS FORM REVISION # IM-1ADP IM-1SSL (SPANISH) IM-1ADP (SPANISH) IM-1SSL (LARGE PRINT) IM-1OSR IM-1SSL (DARI) IM-1SSL IM-1SSL (PASHTO)   DISCUSSION: Revisions to the Application for Health Coverage & Help Paying Costs (IM-1SSL) requested through a state plan amendment (SPA) have been read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SEPTEMBER 2023 – FORMS UPDATE   DISCUSSION: Income Maintenance (IM) forms and documents are reviewed and revised periodically, as necessary. New forms and documents are created as required or requested. Note: Supplemental Nutrition Assistance Program (SNAP) replacement benefit forms are updated due to new replacement policies and procedures related to read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING ONLINE APPLICATION FOR MEDICARE SAVINGS PROGRAMS (MSP) AND REVISIONS TO THE APPLICATION FORM FORM REVISION # IM-1MSP IM-1MSP (SPANISH) IM-1MSP (LARGE PRINT)   DISCUSSION: The MSP application (IM-1MSP) can now be completed and submitted online. MSP’s are available for certain individuals to get assistance with paying their Medicare premium read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: NEW SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) AND ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST FORM MANUAL REVISION # 1150.015.00   DISCUSSION: Due to the Consolidated Appropriations Act (CAA) 2023, section 1150.015.00 Electronically Stolen Benefits has been added to the SNAP manual. The CAA allows states to replace read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: DETERMINING CORRECT APPLICATION DATES FOR ALL PROGRAMS   DISCUSSION: In a recent Program Access Review (PAR), the Food and Nutrition Service (FNS) found Supplemental Nutrition Assistance Program (SNAP) applications registered with incorrect application dates. This memo provides clarification in determining correct application dates for all programs. Incorrect application dates can read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: FSD.DOCUMENTS UPCOMING EMAIL ADDRESS DEACTIVATION   DISCUSSION: As of October 1, 2023, FSD.Documents@dss.mo.gov will be deactivated and the sender will receive a bounce back response. Currently, an automatic response informs the sender beginning October 1st, 2023 documents will no longer be accepted through FSD.Documents@dss.mo.gov and provides additional resources to the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED PROTECTED CASELOAD PROCESS   DISCUSSION: Protected Caseloads are established in the Family Assistance Management Information System (FAMIS) and Missouri Eligibility Determination and Enrollment System (MEDES) to protect Family Support Division (FSD) employees from inadvertently accessing or taking action on protected cases. Protected loads serve participants who meet any of read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: YOUR RIGHTS AND RESPONSIBILITIES AS A SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) HOUSEHOLD FORM UPDATED FORM REVISION # IM-31B   DISCUSSION: The form Your Rights and Responsibilities as a SNAP Household (IM-31B) has been updated with the following changes: The age range of 18-49 year olds for ABAWDs has been removed, read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISION TO AUTOMATIC WITHDRAWAL AUTHORIZATION FORMS FOR MO HEALTHNET (MHN) PROGRAMS FORM REVISION # 2575-055 2575-056 2575-057   DISCUSSION: MO HealthNet Division (MHD) has revised the Automatic Withdrawal Authorization forms to update contact information and change the form numbers. Participants must use the revised forms to start, change, or cancel read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CHANGES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) ABLE-BODIED ADULTS WITHOUT DEPENDENTS (ABAWD) AGE LIMIT AND EXEMPTIONS MANUAL REVISION # 1105.000.00 1105.035.05 1115.035.10.05 1105.015.10 1105.035.15 1115.035.25.25  1105.015.10.25 1105.035.20 1115.070.00 1105.015.10.25.05 1105.035.30 1120.005.05 1105.025.00 1105.035.35 1120.045.00 1105.025.05.05  1105.035.40 1125.010.05 1105.025.05.15 1105.035.45 1130.020.00 1105.025.15 1105.037.00 – OBSOLETE 1135.025.05  1105.025.50.05 1110.010.00 1140.000.00 1105.035.00 1115.010.00 read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING INCARCERATION MATCHES FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL REVISION # 1141.010.10   DISCUSSION: Per federal regulations, the Family Support Division (FSD) must compare SNAP household member data to information received from all Federal, State, and/or local detention or correctional institutions to ensure incarcerated individuals do not receive read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING SYSTEM-GENERATED AGED, BLIND, AND DISABLED SUPPLEMENT FORM FOR NON-MAGI APPLICATIONS   DISCUSSION: The Aged, Blind, and Disabled Supplement (FAABD) is a new system-generated version of the Aged, Blind, and Disabled Supplement (IM-1ABDS). Effective August 12, 2023, FAMIS will allow Family Support Division (FSD) staff to send an FAABD to read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: NEED FOR FAMILY PLANNING IS NO LONGER REQUIRED FOR UNINSURED/EXTENDED WOMEN’S HEALTH SERVICES (UWHS/EWHS) MANUAL REVISION # 1850.040.40 1850.040.40.20 obsolete 1870.000.00 1870.005.00 1870.015.00   DISCUSSION: Effective 8/1/2023, women who are aged 18-55, with family income at or below 201% FPL and who are not eligible for other MO HealthNet programs read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CHANGES TO TRANSITIONAL CHILD CARE (TCC)   DISCUSSION: Effective July 1, 2023 the Department of Elementary and Secondary Education (DESE) will no longer pay a percentage of the state base rate for TCC. Participants receiving TCC will now pay a daily sliding fee based on the level of TCC they read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CORRECTIONS MADE TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) UNCLEAR INFORMATION POLICY MANUAL REVISION # 1141.005.00   DISCUSSION: Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the SNAP policy manual was updated to show unclear information must be: read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS DETERMINATION SECTION OF THE SNAP MANUAL MANUAL REVISION # 1142.005.00 1142.020.00 1142.030.00 1142.035.00 1142.035.05 1142.035.10 1142.035.10.05 1142.035.10.10 obsolete 1142.040.00 1142.045.00 1142.055.00 1142.055.10 1142.055.15 1142.055.15.05 1142.055.15.10 1142.055.15.15 1142.055.15.20 1142.055.15.30 1142.057.00 1142.060.00 1142.065.00 1142.070.00 1142.080.00 1142.090.00     DISCUSSION: The above SNAP Manual read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MID-CERTIFICATION REVIEW/REPORT FORM (MCR) FORM REVISION # FA-546   DISCUSSION: Return instructions were added to the front of the SNAP MCR (FA-546) just below the date the participant should return the form. These instructions were also added below the signature line. A read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: JULY 2023 – QUARTERLY FORMS UPDATE   DISCUSSION: Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested. All new and revised IM forms show a revision date of 7/2023, unless otherwise stated. Revised IM forms with read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: 2023 MO HEALTHNET CHILDREN’S HEALTH INSURANCE PROGRAM (CHIP) PREMIUMS AND RELATED APPENDIX UPDATES MANUAL REVISION # Appendix A Appendix E   DISCUSSION: CHIP premiums are required for families with income above 150% of the Federal Poverty Level (FPL). Each year, as required by state statute, the MO HealthNet Division (MHD) read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: NEW AND UPDATED RESOURCES FOR MO HEALTHNET (MHN) PROGRAMS FOR SENIORS & INDIVIDUALS WITH DISABILITIES   DISCUSSION: Introducing a new online resource for MHN programs, Programs for Seniors & Individuals with Disabilities. The new webpage contains information and links for applicants and participants, including how to apply for Medicare Savings read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATING POLICY INTERPRETATION REQUESTS FOR ANNUITIES MANUAL REVISION # 1030.030.00   DISCUSSION: December 1973 Eligibility Requirements Manual section, 1030.030.00 Annuities is revised to reflect the current process for requesting a policy interpretation.   NECESSARY ACTION: Review this memorandum with appropriate staff.       KE/mm

FROM: KIM EVANS, DIRECTOR SUBJECT: CUSTOMER SERVICE MANUAL UPDATE MANUAL REVISION # 0130.010.00 0130.010.15 0130.010.15.15   DISCUSSION: The General Information Manual has been updated to clarify that complaints or concerns must be addressed immediately, and resolved within 30 business days of receiving the complaint. The following manual sections are updated: 0130.010.00 Customer Service Complaints and read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISED ELECTRONIC BENEFIT TRANSFER (EBT) INFORMATIONAL FLYER   DISCUSSION: Informational flyers IM-4EBT EBT Card-Helpful Information (English) and IM-4EBT EBT card-Helpful Information (Spanish) have been revised to: allow for easier reading, provide new procedures for setting up a Personal Identification Number (PIN), and update the USDA Non-Discrimination Statement. Utilize and distribute read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: JULY 2023 ANNUAL NON-MAGI PROGRAM ADJUSTMENTS MANUAL REVISION # APPENDIX A APPENDIX B APPENDIX J APPENDIX K 0415.005.00 0510.000.00 1030.000.00     DISCUSSION: Supplemental Aid to the Blind (SAB) and Blind Pension (BP) Effective July 1, 2023, SAB and BP grants increase from $750 to $789. The manual sections and read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO SYSTEMATIC ALIEN VERIFICATION FOR ENTITLEMENTS (SAVE) WEBSITE AND SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY MANUAL REVISION # 1105.010.10.20 1105.010.20.40 1105.010.12 1105.097.00 1105.010.15 1105.010.15.15   DISCUSSION: The Food and Nutrition Service (FNS) has provided guidance on updates to Additional Verification procedures and introduced the Cuban/Haitian button for SAVE. SAVE read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED MO HEALTHNET (MHN) POLICY REFERENCES FOR DIVISION OF SENIOR SERVICES AND DIVISION OF MEDICAL SERVICES MANUAL REVISION # 0130.005.10.30 0810.035.30 0840.010.10 0515.100.00 0810.040.05 0840.010.25 0810.030.00 0810.040.10 0840.010.30 0810.035.00 0810.040.15 0855.025.00 0810.035.15 0810.040.20 0860.000.00 0810.035.20 0810.040.25 0865.015.10 0810.035.25 0810.040.30 0865.015.15  Appendix A       DISCUSSION: The MHN policy sections read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: NEW INFORMATIONAL FLYER AVAILABLE FOR MO HEALTHNET (MHN) ANNUAL RENEWALS   DISCUSSION: The Department of Social Services (DSS) created an informational flyer to assist participants with completing MHN Annual Renewals. This new resource is available to participants at Family Support Division (FSD) Resource Centers or by request. Community partners are read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: FILER CONSENT IS NOT REQUIRED FOR MO HEALTHNET (MHN) APPLICATIONS OR ANNUAL RENEWALS MANUAL REVISION # 1802.030.00   DISCUSSION: Filer consent is not required to process MHN applications or annual renewals. Filer consent is only required to access Internal Revenue Service (IRS) data through an external data source. Missouri does read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: TEMPORARY ASSISTANCE (TA) OUT OF STATE BENEFIT SUSPENSION MANUAL REVISION # 0246.000.00 0246.000.05 0246.000.10   DISCUSSION: Effective May 30, 2023 TA cash benefits will be suspended if a participant’s Electronic Benefit Transfer (EBT) card has not been used in the State of Missouri within the prior 90-day timeframe. A new read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO MO HEALTHNET (MHN) ANNUAL RENEWAL FORMS MANUAL REVISION # 0815.015.00 1802.030.00 1015.020.20 1885.020.00 1315.005.00 2100.020.00 FORM REVISION # IM-1U (MAGI) FA-402   DISCUSSION: MHN annual renewal forms have been renamed, updated to explain annual renewal processes and provide easier to read instructions and information for participants. The MO read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REFERRAL FOR INVESTIGATION – WELFARE INVESTIGATION UNIT (WIU) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE MANUAL REVISION # 1145.005.00   DISCUSSION: SNAP Manual section 1145.005.00 Referral for Investigation-WIU update includes the internal process for referring a SNAP case for investigation introduced in 2020 Email Memo IM-39. Effective immediately, staff must read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE TO SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) SKILLUP REFERRAL PROCESS MANUAL REVISION # 1105.025.05.20   DISCUSSION: Effective immediately, staff must use the Call Center – Hand off and Support site and select SkillUP Referral when a SNAP participant indicates interest in participating in an employment and training program. SNAP Manual read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) WORK REQUIREMENT FOR 18 THROUGH 49 YEAR-OLDS MANUAL SECTION UPDATED MANUAL REVISION # 1105.035.00   DISCUSSION: The SNAP manual section 1105.035.00 Work Requirement for 18 Through 49 Year-Olds is updated with current information about the Able-Bodied Adults Without Dependents (ABAWDs) non-work months “fixed clock”. Effective read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SELECT PARTICIPANTS AUTOMATIC ELIGIBILITY FOR MISSOURI WOMEN, INFANTS AND CHILDREN PROGRAM (WIC)   DISCUSSION: Participants enrolled in Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance (TA) and select income qualifying MO HealthNet (MHN) programs are automatically income eligible for WIC. The Missouri WIC program provides supplemental food, health care referrals, nutrition read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: END OF TEMPORARY SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) STUDENT EXEMPTIONS   DISCUSSION: The 2021 CONSOLIDATED APPROPRIATIONS ACT (CAA) temporarily expanded SNAP eligibility for students of higher education as introduced in EMAIL memo IM-14 dated April 13, 2021. A FA-601 notice will be sent on May 9, 2023 to households who read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATING LANGUAGE TO CURRENT MO HEALTHNET (MHN) TERMINOLOGY MANUAL REVISION # 0110.025.00 0840.015.05 0130.005.10.10 0855.005.10 0430.010.20 0855.005.15 0610.010.00  0860.005.30 0745.030.00 1700.010.05 0745.030.05 1840.020.20 0815.030.10.10.25 1870.030.00 0840.015.00     DISCUSSION: The MAGI, Non-MAGI and Legal Aspects manual sections listed above are revised to reflect current MHN terminology, to correct broken links read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE TO NON-EXEMPT RESOURCES IN THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL MANUAL REVISION: 1110.025.00   DISCUSSION: 1110.025.00 Non-Exempt Resources policy in the SNAP manual has been updated to include crowdfunding accounts. These accounts meet the definition of a liquid resource once the funds are accessible to the household. Staff read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CHANGES MADE TO CHILD CARE SUBSIDY   DISCUSSION: Effective May 1, 2023, the following changes to the Child Care (CC) policy will take effect: Job search is a valid need at application. CC interviews can be waived in most circumstances. Participant’s statement is acceptable for units of care unless questionable. read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: ELECTRONIC VERIFICATION SYSTEM (EVS) MANUAL UPDATES MANUAL REVISION # 0110.060.00 0110.060.15.15 obsolete 0110.060.05 0110.060.15.20 obsolete 0110.060.10 0110.060.15.25 0110.060.15 0110.060.20 0110.060.15.05 0110.060.40 obsolete 0110.060.15.10     DISCUSSION: The EVS portion of the General Information Manual is updated. Updates made to: simplify the EVS manual, reflect current data sources used by the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISED INFORMATIONAL FLYERS AND BROCHURES FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS   DISCUSSION: DSS has revised flyers and brochures for numerous programs that are administered by Family Support Division (FSD) or are available to and may be beneficial for FSD participants. The flyers and brochures now have easier to read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: RETURNED MAIL REQUIREMENTS DURING THE TRANSITION PERIOD FOR ALL MO HEALTHNET (MHN) PROGRAMS MANUAL REVISION # 0890.010.00 1885.020.00 1895.010.00   DISCUSSION: The Consolidated Appropriations Act, 2023 (CAA, 2023) outlines temporary, required conditions for MO HealthNet (MHN) returned mail. Family Support Division (FSD) is required to use available resources to obtain read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS FORM REVISION # APPENDIX J   DISCUSSION: The state mileage rate used to calculate expenses for all IM programs increased from 62 cents per mile to 65.5 cents per mile effective 04/1/2023. Use the rate of 65.5 cents per mile read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SPEND DOWN FLYER INTRODUCED FORM REVISION # IM-4 SPEND DOWN IM-4 SPEND DOWN – SPANISH Spend Down Frequently Asked Questions – Obsolete   DISCUSSION: The English and Spanish versions of the IM-4 SPEND DOWN have been updated in the internal and public forms manuals. The format has changed from a read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: PROJECTING INCOME UPDATED IN THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL MANUAL REVISION # 1115.020.05   DISCUSSION: SNAP manual section 1115.020.05 Projecting Income was updated to remove references to the employment verification form. A clarification to the New Income and Contract/Self-Employment sections were added. Outdated terms such as EU, Food read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING NEW INFORMATIONAL NOTICE FOR MO HEALTHNET (MHN) ANNUAL RENEWALS RECEIVED 90 DAYS OR MORE BEFORE THE ANNUAL RENEWAL PERIOD FORM REVISION # IM-34 ERRN   DISCUSSION: On April 1, 2023, Missouri resumed completing annual renewals. Family Support Division (FSD) initiates annual renewals by first attempting to complete the annual read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: PUBLIC HEALTH EMERGENCY (PHE) AND MO HEALTHNET (MHN) APPLICATION FLEXIBILITIES ENDING MANUAL REVISION # 0890.005.00 1895.005.00   DISCUSSION: The Coronavirus Disease 2019 (COVID-19) PHE has been in place since January 27, 2020 and has been renewed throughout the pandemic. The U.S. Department of Health & Human Services (HHS) has announced read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: ELECTRONIC BENEFIT TRANSFER (EBT) DISCONTINUATION OF PIN MAILERS MANUAL REVISION # 0150.010.00 0150.032.05 0150.015.00 0150.032.10 0150.015.05 0150.035.00 0150.015.10 0150.065.05 0510.015.25 1135.005.25.05 0150.030.00 1150.000.00 0150.030.05     DISCUSSION: Effective 04/16/2023, participants must contact the EBT vendor’s Interactive Voice Response (IVR) system at 800-997-7777 to choose or change an EBT Personal Identification read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) ABLE-BODIED ADULTS WITHOUT DEPENDENTS (ABAWD) WORK REQUIREMENT RETURNS   DISCUSSION: Effective July 1, 2023, SNAP ABAWD work requirements return following the end of the Public Health Emergency (PHE) on May 11, 2023. A notice will be sent on April 17, 2023 to all potential ABAWDs read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: 2023 MO HEALTHNET OUTREACH PROJECT WITH DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION, LICENSED CHILDCARE PROVIDERS, AND FAMILY SUPPORT DIVISION   DISCUSSION: Senate Bill 583 (2010) requires the Department of Social Services (DSS) to collaborate with the Department of Elementary and Secondary Education (DESE) and licensed childcare providers in an effort read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: APRIL 2023 – QUARTERLY FORMS UPDATE   DISCUSSION: Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested. All new and revised forms show a revision date of 4/2023. Revised forms with older revision dates are now read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: ALIGNING FAMILY MO HEALTHNET (MAGI) INCOME VERIFICATION POLICY WITH THE MAGI VERIFICATION PLAN MANUAL REVISION # 1805.030.05 1805.030.15 1805.030.15.10   DISCUSSION: MAGI Manual Sections 1805.030.05 Income Evidence, 1805.030.15 Reasonable Compatibility, and 1805.030.15.10 Reasonable Compatibility with More than One Income in the Household are updated to align MAGI policy with recent read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED POLICY ALLOWING ELIGIBILITY CHANGES FOR SUSPENDED MO HEALTHNET (MHN) PARTICIPANTS MANUAL REVISION # 0840.020.00 1885.040.00   DISCUSSION: MHN participants who become incarcerated, or are determined eligible while incarcerated, must have their MHN suspended until release. Policy is updated to allow all case actions for a suspended participant. Suspended participants read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: RECONSIDERATION PERIOD DURING THE TRANSITION PERIOD FOR ALL MO HEALTHNET (MHN) PROGRAMS MANUAL REVISION # 0840.005.05 0890.010.00 1880.020.00 1895.010.00   DISCUSSION: Effective April 1, 2023 through May 31, 2024, temporary reconsideration period policy is in effect for all MHN programs. When a case has closed for failure to return the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: WAIVERS APPROVED BY CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) FOR ALL MO HEALTHNET (MHN) ANNUAL RENEWALS MANUAL REVISION # 0890.010.00 1895.010.00   DISCUSSION: An increased number of eligibility and enrollment actions must be completed when MHN annual renewals resume on April 1, 2023. CMS has approved Missouri to use read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: END OF CONTINUOUS ENROLLMENT CONDITION; TRANSITION PERIOD MANUAL SECTIONS ADDED TO MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED [MHABD (NON-MAGI)] AND FAMILY MO HEALTHNET (MAGI) MANUALS MANUAL REVISION # 0890.010.00 1895.010.00   DISCUSSION: On December 29, 2022, the Consolidated Appropriations Act, 2023 (CAA, 2023) was enacted. Under the CAA, read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE TO ANNUAL RENEWAL POLICY IN THE MAGI MANUAL MANUAL REVISION # 1870.025.00 1880.000.00 1880.005.00 1880.010.00 obsolete 1880.015.00 1880.020.00 1880.025.00 1885.000.00 DISCUSSION: Annual renewal policy in the Modified Adjusted Gross Income (MAGI) Manual is revised to update terminology, obsolete floating renewal policy, add ex parte renewal language, and for easier read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE TO ANNUAL REVIEW/REINVESTIGATION POLICY IN THE NON-MAGI MANUALS MANUAL REVISION # 0430.000.00  0840.000.00 0430.005.00  0840.005.00 0525.000.00     0840.005.00.05 0525.005.00 0850.015.00 0630.000.00 0855.015.00 0630.005.00 0865.025.00 0745.000.00  0870.025.00 0745.005.00  1030.000.00 0820.040.05 1320.000.00 0825.040.05 1320.020.00   DISCUSSION: Annual renewal policy in the Non-Modified Adjusted Gross Income (Non-MAGI) Manual is revised to update read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS FORM REVISION # APPENDIX J   DISCUSSION: The state mileage rate used to calculate expenses for all IM programs increased from $.55 per mile to $.62 per mile effective 03/01/2023. Use the rate of $.62 per mile when calculating mileage read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: MAGI MANUAL APPENDIX H UPDATE MANUAL REVISION # APPENDIX H     DISCUSSION: MAGI Appendix H is updated. MO HealthNet Eligibility Codes (ME) Codes 07 (Foster Care), 36 (MHD IV-E Adopt-FFP Adoption Subsidy), and 56 (Adoption Subsidy) have been moved to the Newborn qualifying ME Codes side of Appendix H read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: 2023 MAGI COST OF LIVING ADJUSTMENT (COLA) FOR SSA/SSI INCOME   DISCUSSION: Effective April 1, 2023, MAGI cases will be updated to reflect an 8.7% COLA for Social Security Administration (SSA) and Supplemental Security Income (SSI) participants. Note: Due to the Continuous Eligibility Condition, no cases will have coverage closed read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE OF 1619 THRESHOLD AND INCREASE IN AVERAGE PRIVATE PAY NURSING RATE FOR TRANSFER OF PROPERTY PENALTIES MANUAL REVISION # Appendix J Appendix N     DISCUSSION: The threshold amount established by the Social Security Administration (SSA) to determine eligibility under Section 1619 of the Social Security Act has increased read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: 2023 UPDATE OF POVERTY INCOME GUIDELINES FOR MAGI PROGRAMS MANUAL REVISION # 1805.030.20.10 APPENDIX A APPENDIX A (PE) APPENDIX B APPENDIX D APPENDIX E APPENDIX I FORM REVISION # IM-4PRM DISCUSSION: Effective April 1, 2023, the Federal Poverty Level (FPL) income guidelines increase for all MAGI programs, including Presumptive Eligibility read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CITIZENSHIP AND ALIEN STATUS SECTION OF THE BLIND PENSION (BP) MANUAL UPDATED MANUAL REVISION # 0505.040.00   DISCUSSION: An outdated link contained in manual section 0505.040.00 Citizenship and Alien Status in the BP Manual has been removed. Acceptable documentation for citizenship, and alien or immigrant status is the same for read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATE OF POVERTY INCOME GUIDELINES FOR MO HEALTHNET NON-MAGI PROGRAMS MANUAL REVISION # Appendix J Appendix K   DISCUSSION: Effective April 1, 2023, the Federal Poverty Level (FPL) income guidelines increase for the following programs: MO HealthNet Non-Spend Down (MHNS) MO HealthNet Spend Down (MHSD) Ticket to Work Health Assurance read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATING TERMINOLOGY USED FOR MO HEALTHNET (MHN) PROGRAMS   DISCUSSION: Programs that use Modified Adjusted Gross Income (MAGI) to determine eligibility for MHN are MAGI Programs. Policy that applies to MAGI Programs is listed on the Missouri Department of Social Services Manuals & Memos webpage under MAGI Manuals. These programs read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISION TO MAGI APPLICATION POLICY SECTIONS FOR ALL MO HEALTHNET (MHN) PROGRAMS MANUAL REVISION # 0804.000.00 1802.010.40 obsolete 1802.000.00 1802.010.50 obsolete 1802.010.00 1802.010.60 obsolete 1802.010.10 obsolete 1802.010.70 obsolete 1802.010.20 obsolete 1802.020.25 obsolete 1802.010.30 obsolete 1802.040.00 obsolete   DISCUSSION: MHN applications submitted through the online application portal or through the Federally read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED CHANGE REPORT (IM-145) FORM REVISION # IM-145 IM-145B obsolete   DISCUSSION: The IM-145 has been updated and is to be used for all Family Support Division (FSD) programs. Changes to the IM-145 include: Clearer fields for participant information. New fields for participants to close any FSD case for the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: OBSOLETE FORMS USED TO TRANSITION GATEWAY TO BETTER HEALTH (GTBH) TO OTHER PROGRAMS FORM REVISION # IM-1U – obsolete GTBH Transition Letter – obsolete   DISCUSSION: The IM-1U and GTBH Transition Letter were created to transition GTBH participants to other MO HealthNet programs and are no longer to be used. read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: TEMPORARY ASSISTANCE (TA) MANUAL UPDATE TO UPDATE THE EMAIL ADDRESS FOR MISSOURI WORK ASSISTANCE (MWA) EXCLUSION DOCUMENT MANUAL REVISION # 0255.010.00 0285.005.05 0285.005.10   DISCUSSION: Effective December 1, 2022, staff should no longer use FSD.MWAExclude@dss.mo.gov to share information about TA participants’ temporary exclusions with the MWA unit. The following sections read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO THE PAYMENT AND GRANT AMOUNT AND DIRECT DEPOSIT SECTIONS OF THE TEMPORARY ASSISTANCE (TA) MANUAL MANUAL REVISION # 0150.005.00 0210.020.00   DISCUSSION: A section regarding TA direct deposit has been added to the TA manual under the 0210.020.00 Payment and Grant Amount, Both TA and EBT manual sections read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: AMOUNT OF MEDICAL DEDUCTION SECTION OF THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATED MANUAL REVISION # 1115.035.15.05   DISCUSSION: The Amount of Medical Deduction section of the SNAP manual was updated to remove a reference to an obsolete procedural guide, which contained outdated and incorrect information. The Excess Medical read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING DECEASED MATCHES SECTION TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL MANUAL REVISION # 1141.010.05   DISCUSSION: In order to prevent deceased individuals from receiving SNAP benefits, the agency compares SNAP household member data against information received in the Social Security Administration’s (SSA) Master Death File. When a match read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: BUDGETING GUIDE SECTION IN THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATED MANUAL REVISION # 1115.035.15.25   DISCUSSION: Section 1115.035.15.25 Budgeting Guide in the SNAP manual was updated to remove a reference to the Budgeting Medical Expenses Guide located in FSD Procedure Guides which is now obsolete as parts are read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: APPLICATION FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) (FS-1) UPDATE FORM REVISION # FS-1 FS-1 (large print) FS-1 (AEM online application) FS-1 (Spanish) FS-1 (Dari) FS-1 (Pashto)   DISCUSSION: The FS-1 has been updated due to a Food and Nutrition Service (FNS) review finding. Section 6 has been updated with the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING UNCLEAR INFORMATION POLICY ADDED TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL MANUAL REVISION # 1141.000.00 1141.005.00 1141.010.00   DISCUSSION: New SNAP manual sections have been added for Unclear Information: • 1141.000.00 Unclear Information • 1141.005.00 When to Act on Unclear Information • 1141.010.00 Acting on Unclear Information from read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: FAMILY SUPPORT DIVISION (FSD) DOCUMENTS UPDATED TO USE CENTRALIZED ADDRESS AND FAX   DISCUSSION: FSD is moving to a centralized mail process beginning in January 2023. Updates include having participants submit most mail to a single mailing address and/or fax number. Participants can send applications, reviews, or other information to: read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: CENTRALIZED MAIL LAUNCH   DISCUSSION: Effective January 18, 2023, Family Support Division (FSD) has launched the Centralized Mail project. Centralized Mail will allow staff to focus on critical FSD functions and provide a single return address for most documents. Most general mail and faxed documents will be processed and scanned read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: DISQUALIFICATION PENALTIES UPDATE IN THE SUPPLMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL AND UPDATES TO ADMINISTRATIVE DISQUALIFICATION HEARING FORMS IM-160, IM-161, AND IM-161A AND INSTRUCTIONS MANUAL REVISION # 1145.010.10 1145.010.25 1145.015.00 FORM REVISION # IM-160 IM-161 IM-161A   DISCUSSION: 1145.010.10 WIU Recommends Administrative Disqualification SNAP policy was updated to reflect the read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: ADDITIONAL SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AUTHORIZED REPRESENTATIVE MANUAL SECTIONS UPDATED MANUAL REVISION # 1120.025.10 1135.005.15.05 1135.005.25.05   DISCUSSION: Sections 1120.025.10 Disqualified Authorized Representative, 1135.005.15.05 Eligibility Determination, and 1135.005.25.05 Eligibility Determination of the SNAP manual were updated with current terms and to remove references to FAMIS. The Representative (FMMP) screen read more…

FROM: KIM EVANS, DIRECTOR SUBJECT: ENDING OF THE GATEWAY TO BETTER HEALTH (GTBH) PROGRAM AND OBSOLETING THE GTBH MANUAL MANUAL REVISION # 0130.020.70.25 1600.010.15.05 obsolete 1600.010.45 obsolete 0840.010.00 1600.010.15.10 obsolete 1600.015.00 obsolete 1600.000.00 obsolete 1600.010.15.15 obsolete 1600.020.00 obsolete 1600.005.00 obsolete 1600.010.20 obsolete 1600.025.00 obsolete 1600.010.00 obsolete 1600.010.25 obsolete 1600.030.00 obsolete 1600.010.05 obsolete 1600.010.30 obsolete 1600.030.05 read more…