MO HealthNet for the Aged, Blind, and Disabled

0820.020.05.10 CANCELLING A REJECTION

IM #98 July 3, 2019

MHABD applications rejected due to verification not provided or participant’s failure to cooperate may be cancel rejected when:

  • The application was rejected in error, or
  • All requested information is provided by the application due date.

“Agency Error” occurs when staff fails to act promptly on information provided by the participant and/or verification provided timely, causing the application to be rejected.  Agency errors must be cancel rejected. See MHABD Cancel Close/Cancel Reject Chart for instructions. 

MHABD applications rejected for failure to provide information or failure to cooperate may be cancel rejected if All requested information is received by the application due date. 

Example:  Bob Smith applied for MHABD on April 25, 2019. He is 72 years old. On April 25, 2019, a Request for Information notification was generated requesting verification of his self-employment income and expenses. The notification expired on May 5, 2019. The information was not received. On May 6, 2019, staff checked the eligibility system to see if a second request went out. It did and expires May 16, 2019. On May 17, 2019, staff reviewed the electronic date sources and the eligibility system. No information was received, and there were no comments that the participant had requested more time. Staff rejected the application. On May 25, 2019, the information was received. Staff cancel rejects the application and processes using the original application date.

If all necessary information is not provided by the original due date of the application, no further action is necessary.

Refer to policy in 0835.000.00 PROMPT DISPOSITION for processing timeframes.