Family Support Division (FSD) staff in each FSD location must keep a log of all persons who come into the location for one of the following reasons:
- apply for benefits;
- complete reviews;
- report changes of address; and
- register to vote only
NOTE: If the individual is in the FSD location to register to vote only, staff will give the individual a Missouri Voter Registration Application form and offer to assist him/her with completing the form. Refer to Section 2100.020.70 for special procedures for out-of-state residents. If an individual is in the FSD location to drop off information regarding an address change or pick up an application for benefits, review form, or address change form, FSD staff will provide a Missouri Voter Registration Application form.
Enter on the Reception Log the names of individuals:
- who are not present in the FSD location and request application for benefits forms or review forms be sent to them by mail; or
- who are not present in the FSD location and whose applications for benefits and reviews are received in the mail, even if the Missouri Voter Registration Application (MO 231-0167) or VR-100s returned with the application or review
Reception Logs received or created on or after June 26, 2013, shall be retained for 24 months after they were received or created. Reception logs may be destroyed thereafter following departmental policy for destruction of records containing sensitive or confidential information.