During the interview, have the applicant complete and sign the application. However, if the applicant does not want to sign an application or says that only information is wanted, give the requested information. Such a request is considered a request for information if no application form is signed. Explain the child care eligibility requirements to each applicant. Discuss fully any point on which the applicant has indicated particular concern. Make sure that each point of eligibility is covered as the interview progresses. Explain that child care applications must be resolved within 15 calendar days. Explain the department’s non discrimination policy. Explain the department’s hearing policy. Offer voter registration to each household member of voting age. Follow voter registration policies as outlined in 0105.026.00 VOTER REGISTRATION REQUIREMENTS in the Income Maintenance manual. Explain the process of accessing child care services, if eligible. Refer applicants needing assistance in choosing a child care provider to Child Care Aware®. Notify the applicant in writing of the information needed to determine eligibility in a clear, understandable manner. Inform the applicant of his or her responsibilities as well as deadlines for supplying needed information. If the applicant informs the Eligibility Specialist that he or she is experiencing difficulty in obtaining the information, staff should assist the applicant. Applications rejected prior to the application due date must have documentation that the Eligibility Specialist attempted to make every effort to obtain the needed information. Failure to document the reason for the worker initiated rejection prior to the due dateis an agency error. If available, the applicant must provide needed information to determine eligibility. Give the applicant a ten day deadline to supply the information. The eligibility specialist is responsible for giving the applicant the written Request for Information (FA-325) at time of application interview.
Date stamp any documentation or correspondence provided with the date received. This includes information obtained during the initial interview. An applicant shall not be required to provide documentation if the division has access to the information, unless it is inaccurate, incomplete, or insufficient. During the initial interview, have the applicant complete and/or sign the needed forms to obtain needed information or establish eligibility. An application should not be rejected because of failure of a person outside the household to provide information. Explore all methods of establishing eligibility on those factors in question. Provide and explain to each applicant the IM4 CC and IM4 Hearing Rights forms. If at any point during the interview it is apparent that the applicant is ineligible, if possible, give the individual a full explanation of the reasons for ineligibility. In addition, explain to the applicant that she or he is not responsible for verification of information causing ineligibility. Inform the individual that if the application is rejected, a new application may be filed at any time.