CD12-14, OEC12-03 January 31, 2012
If an applicant has previously applied for or received assistance from FSD, there should be a record of past contact. In an interview of this type, review the existing record and the points of ineligibility if known, for previous closings or rejections. No further exploration is necessary regarding points of eligibility that are not subject to change and which have been satisfactorily established in the earlier record.
If it is indicated that an individual has previously applied for or received services through another county office, explore the applicant’s understanding of the closing or rejection reason, and what changes have occurred since that time.