Temporary Assistance/Case Management Manual – Table of Contents

0225.070.00 CANCEL CLOSINGS

IM-#136 August 28, 2019

Temporary Assistance (TA) cases can be cancel closed for both agency and participant errors.

Agency errors include when:

  • Information/verification is received timely but not acted on by the agency before the case closes;
  • The agency incorrectly budgets income or enters resources causing a case to close ¬†incorrectly.

If the closed TA case is the result of an agency error and is still on the Action Resolution screen (ACTRES/FM50):

  1. Go to ACTRES/FM50.
  2. Update the screen by entering CCL in the Action field for the closed case.
  3. Update the case with any missing verification or information.
  4. Complete an Eligibility Determination Resolution (EDRES/FM3Y).

If the closed TA case is the result of an agency error and is NOT on the Action Resolution screen (ACTRES/FM50):

  1. The application should be re-registered as of the original application date.
  2. Take the application through the controlled flow.
  3. Authorize the application.

Participant errors include when:

  • A required interview is not completed in a timely manner.
  • Required or requested information/verification is not received in a timely manner.

A case can only be cancel closed for participant error when the TA participant complies with everything requested or required within 30 days of the closing action. To determine if compliance occurs within 30 days, use the STATUS DATE field on the EU Action Log screen (EULOG/FM40).

If the closed TA case is the result of a participant error the action should still be on the Action Resolution screen (ACTRES/FM50):

  1. Go to ACTRES/FM50.
  2. Update the screen by entering CCL in the Action field for the closed case.
  3. Update the case with any missing verification or information.
  4. Complete an Eligibility Determination Resolution (EDRES/FM3Y).