Temporary Assistance/Case Management Manual

To begin the controlled flow to establish the claim:

• If the decision is entered the same time the discovery claim referral is registered, from the Discovery Add (OVAD) screen, press F6=OVPU to enter the controlled flow.
• If the discovery claim referral was registered at another time, from the Discovery Change List (OVDL) screen select the discovery and press PF5 to enter the controlled flow. The Worksheet Add (OVPU) screen displays. The information discovered regarding the specific claim is entered completing this flow.
• On the Note Add (OVNA) screen record the circumstances of the claim including verification received and used to determine the reason, amount, and timeframe of the claim. Record sufficient detail to support the claim decision in a hearing.

When the flow is completed, the discovery claim referral is moved for processing overnight. The status is M (Moved). Overnight the claim is established when the demand letter is generated. The status is changed to A (Active).

Refer to CARS User Guide Registering a Discovery Claim Referral and Establishing a Claim for complete instructions.

The claim tracking system tracks claims from when they are established, through payment in full. The debtor information is stored and maintained in the claim tracking system.

Below is a chart that describes the CARS process and where to find that information in the CARS system.