Temporary Assistance/Case Management Manual

0315.005.00 Collection Procedures

When a claim is entered into CARS, the process to collect the overpaid amount begins. The head of the EU receives a demand letter telling him/her the:

  • Temporary Assistance claim balance
  • repayment procedures, and
  • hearing rights

After the demand letter is generated, the head of the EU does not receive another notice regarding the Temporary Assistance claim balance or hearing rights on this specific claim.

Collections are made against an EU with at least one responsible debtor for a single claim when responsible claim members reside in multiple Temporary Assistance EUs.