Effective November 1, 2001, all food stamp applications require either an in-person interview or a telephone interview.  Do not waive an interview because the application is a timely recertification, the application is complete, and no changes were reported.

Schedule an interview for all applications that are mailed-in, dropped off, or the household cannot stay for the interview.  Notify the household of the date and time of the interview and whether the interview is in-person at the office, by telephone, or a home visit, using the IM-31.  This policy is not changed.  Refer to Food Stamp Manual section 1120.045.35 for appropriate timeframes.

The Food Stamp Manual is being updated to reflect changes and will be issued with another memorandum upon completion.

• Review this memorandum with all appropriate staff.