- TO:
- ALL COUNTY OFFICES
- FROM:
- ALYSON CAMPBELL, DIRECTOR
- SUBJECT:
- CUSTOMER SERVICE FEEDBACK LOG
DISCUSSION:
The purpose of this memorandum is to remind offices of the log introduced in Income Maintenance memorandum IM- 32 Customer Service Feedback dated April 15, 2008. Your office's Customer Service Feedback Log is due the 15th day after the last month of the current quarter. Logs for July through September were due to central office by October 15, 2012.
Federal Regulations require State Agencies to keep a log of feedback filed by participants, potential participants, or other individuals/groups. The purpose of maintaining this record of feedback is for local and state management to evaluate whether there is a trend that requires corrective action, and for employee appraisals. The log also records positive feedback that can be used for employee appraisals.
The Customer Service Feedback Log and Instructions can be found in the Forms Manual on the FSD Intranet.
NECESSARY ACTION:
- Review this memorandum with appropriate staff.
AC/cb