MEMORANDUM

2013 Memorandums

IM-#107      12/02/13

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
P.O. BOX 2320
JEFFERSON CITY, MISSOURI
TO:
ALL COUNTY OFFICES
FROM:
ALYSON CAMPBELL, DIRECTOR
SUBJECT:
RETURNED CLAIM DEMAND LETTERS (CARS-3)
MANUAL REVISION #45
1142.045.00

DISCUSSION:

This memo introduces new procedure for Food Stamp Claim Demand Letters (CARS-3) returned as undeliverable.

When a demand letter for a Food Stamp claim is returned as undeliverable, check to see if there is a current address available.

Investigations attempts to locate a current address for the EU and notifies the eligibility specialist. Re-mail the letter if a new address is provided by Investigations.

Note: After a Food Stamp CARS-3 is sent, collection procedures are initiated and continue regardless of the letter being returned as undeliverable or re-mailed to a different address.

Record a comment on the Note Add (OVNA) screen regarding:

NECESSARY ACTION:

AC/ks


2013 Memorandums