MEMORANDUM

DISCUSSION:

The purpose of this memorandum is to introduce the new telephone based interpreter services. Effective immediately, WorldWide Interpreters is no longer the contractor for telephone based interpretive services.

CTS Language Link is the new contractor. CTS provides telephone based interpretive services for those who are of limited English proficiency. CTS utilizes an interactive voice response (IVR) system.

To access CTS Language Link:

Step 1:

Call 888-338-7394

Step 2:

Enter Account Number 20683., followed by # sign

Step 3:

• Select 1 to be connected directly to your Spanish interpreter, or
• Select 2 to be connected directly to your Russian Interpreter, or
• Select 3 to be connected directly to your Vietnamese interpreter, or
• Select 4 to be connected directly to your Somali Interpreter, or
• Select 9 for all other languages

*If you require a 3rd party call, press 9 to reach a Customer Service Representative

Step 4:

Enter Employee ID, followed by # sign (This is your five-digit worker number)

Step 5:

Enter County ID, followed by # sign (This is the three digit code of the county you are calling from)

NOTE: To obtain your individual worker number, consult your supervisor who can use SWSN in the Legacy system or find it in the Case Review System.

ATTACHMENTS:

• Point to your Language Poster
• Tips and Advice: How to Work with a Telephone Interpreter
• Interpretation Language List Poster
• IM IVR How To Guide

NECESSARY ACTION:

• Review this memorandum with appropriate staff.
• Begin using the revised IM-5 MO HealthNet for Kids Insurance Company Quotes form immediately.

JG/jkh