Section 4, Chapter 11 (Administrative Activities), Subsection 2 – Changes in Case Manager

Effective Date:  5-1-19


If the family and/or child have not relocated but the family or child’s Children’s Service Worker changes, the following activities shall be completed by the new worker:

  • Thoroughly review the family and child’s entire case record and if possible, consult with the family or child’s previous Children’s Service Worker and/or supervisor.
  • Update FACES to reflect the new worker assignment.
  • Notify all Family Support Team members and service providers of new worker assignment and contact information.

The following activities shall be completed by the transferring worker:

  • Ensure all notes are recorded in FACES
  • Communicate with the team and family prior to the transition, if possible
  • Complete a transfer summary in FACES
  • Ensure that all documents are uploaded into Document Imaging