EBT Manual

0150.015.05 Rights of the Cardholder

During the interview explain the cardholder has the right to:

  • get a PIN by calling 1-800-997-7777 while waiting for one to be received in the mail (this allows the household to use their benefits as soon as the EBT card is received);
  • change the PIN by calling 1-800-997-7777;
  • receive a receipt after each use of the card;
  • find out the account balance by looking at the last receipt or calling 1-800-997-7777;
  • receive training on how to use the card or PIN; and
  • receive a 60 day statement listing card activity by calling 1-800-997-7777.