Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: ELECTRONIC BENEFIT TRANSFER (EBT) DISCONTINUATION OF PIN MAILERS
MANUAL REVISION #
| 0150.010.00 | 0150.032.05 |
| 0150.015.00 | 0150.032.10 |
| 0150.015.05 | 0150.035.00 |
| 0150.015.10 | 0150.065.05 |
| 0510.015.25 | 1135.005.25.05 |
| 0150.030.00 | 1150.000.00 |
| 0150.030.05 |
DISCUSSION:
Effective 04/16/2023, participants must contact the EBT vendor’s Interactive Voice Response (IVR) system at 800-997-7777 to choose or change an EBT Personal Identification Number (PIN). Participants will no longer receive a separate PIN.
The following EBT and Supplemental Nutrition Assistance Program (SNAP) manual sections were updated to reflect PIN changes, handling of drop shipments, definitions and program terminology:
- 0150.010.00 Definitions
- 0150.015.00 Participant Training
- 0150.015.05 Rights of the Cardholder
- 0150.015.10 Responsibilities of the Cardholder
- 0150.015.25 Participant/Authorized Representative/Protective Payee Help Desk
- 0150.030.00 Card Issuance
- 0150.030.05 Drop Shipments
- 0150.032.05 Case Deleted
- 0150.032.10 Card Deleted
- 0150.035.00 Transacting the EBT Card
- 0150.065.05 Data Entry Instructions for the EBTU Screen
- 1135.005.25.05 Eligibility Determination
- 1150.000.00 Replacement Issuances
NECESSARY ACTION:
- Review this memorandum with appropriate staff.
KE/nw