If a case is deleted from the Administrative Terminal, it is also deleted from EBTU and EBTI, and all cards are deleted. A new card is not issued until a food stamp or Temporary Assistance payment is created and sent to eFunds. No further action is required by the worker.
A participant whose case was deleted may be identified by the following:
- the EBTU fields “CARD MAILED”, “PIN ISSUED”, and “DATE SENT” display “N”, and
- the Administrative Terminal displays the message “Case Retrieve was not successful. Case Not Found.” when a search is performed.
A new PIN is mailed to the participant when the new card is mailed. The participant may call the eFunds customer service number on the back of the card to obtain a new PIN if s/he has received the card and does not wish to wait for the PIN mailer.