Documentary verification consists of anything written or printed that confirms the EU’s circumstances. Examples of hard copy (HC) documentary verification include:
- wage stubs,
- rent receipts,
- utility bills,
- bank statements,
- Child Support Enforcement records,
- invoices, and
- medical bills.
When documentary evidence is used as verification, record the:
- date of the document and
- title or type of document.
- NOTE: Documentary evidence must be date stamped to indicate the date it was received by the Family Support Division.
Although documentary evidence is the primary source of verification, acceptable verification is not limited to a single document and may be obtained through the EU or other source.
When information from another source contradicts statements made by the EU, immediately offer the EU the opportunity to resolve the discrepancy. Whenever documentary evidence cannot be obtained, the agency shall use alternate sources of verification such as reference/collateral contacts (CC or TC) and home visits.