Supplemental Nutrition Assistance Program (SNAP) Manual – Table of Contents

IM-#52 May 30, 2013, IM-#36 April 22, 2010, IM-#80 August 27, 2004,  IM-#14 January 23, 2003

Close the case when an EU voluntarily requests its case be closed.

• If the EU makes the request in person, ask the EU to provide the request in a signed written statement.
• If the EU makes the request in writing, authorize the closing with the worker initiated closing (WICL) action and reason code VOL Voluntarily Closed Your Case.
• If the EU makes the request verbally, initiate a worker initiated adverse action closing (AAWC) action with reason code VOL Voluntarily Closed Your Case. Refer to the FAMIS User Guide Worker Initiated Closing for instructions.