Supplemental Nutrition Assistance Program (SNAP) Manual

1142.060.00 Terminating a Claim

IM-65 July 12, 2023; IM-142 December 2, 2005

Terminating a claim in CARS reduces the balance owed to zero. A claim may be terminated by the system or by staff.

The system terminates claims monthly if:

  • the total outstanding balance of all claims for a debtor is $25.00 or less and all claims for the debtor are delinquent 90 days, or
  • the claim is over ten years old and there have been no payments by the debtor in the previous three years

A claim is terminated for the following reasons by designated staff:

  • The household cannot be located
  • Two or more pieces of correspondence mailed to the household have been returned as undeliverable
  • The household is not receiving any assistance from the Family Support Division
  • All responsible members of the claim have died
  • The agency is reversed by a hearing decision and is ordered to terminate the claim
  • The claim was established in error

Note: Unable to locate a case record is NOT a reason to terminate a claim.

For instructions see CARS User Guide Terminating or Closing a Claim.