Supplemental Nutrition Assistance Program (SNAP) Manual

1142.060.00 Terminating a Claim

IM-#142 December 2, 2005

Terminating a claim in CARS reduces the balance owed to zero. A claim may be terminated by the system or by staff.

The system terminates claims monthly if

  • the total outstanding balance of all claims for a debtor is $25.00 or less, and all claims for the debtor are delinquent 90 days, or
  • the claim is over ten years old and there have been no payments by the debtor in the previous three years.

A claim is terminated for the following reasons by staff:

  • The EU cannot be located.
    • Two or more pieces of correspondence mailed to the EU have been returned as undeliverable, and
    • The EU is not receiving any assistance from the Family Support Division.
  • All responsible members of the claim have died.
  • The agency is reversed by a hearing decision and is ordered to terminate the claim.
  • The claim was established in error.

NOTE: Unable to locate a case record is NOT a reason to terminate a claim.

For instructions see CARS User Guide TERMINATING OR CLOSING A CLAIM.