EBT Manual

0150.015.05 Rights of the Cardholder

IM-34 April 14, 2023

During the interview explain the cardholder has the right to:

  • get a PIN by calling 800-997-7777 change the PIN by calling 800-997-7777, visiting the EBT Vendor website or Mobile Application.
  • receive a receipt after each use of the card
  • find out the account balance by looking at the last receipt or calling 800-997-7777
  • receive training on how to use the card or PIN
  • receive a 60 day statement listing card activity by calling 800-997-7777