EBT Manual

0150.015.25 Participant/Authorized Representative/Protective Payee Help Desk

IM-34 April 14, 2023

Instruct the household in how best to utilize the EBT vendor Help Desk. The EBT vendor Help Desk performs a variety of functions necessary for participants to use the EBT process. It is sometimes necessary for staff to assist participants in accessing and using the Help Desk line. Due to specific time limits for entry of information in the automated voice response, some individuals are unable to enter the necessary information in a timely manner. Assisting these individuals is necessary to ensure access to benefits available to them.

The participant must call the EBT vendor Help Desk (800-997-7777) to:

  • choose or change a PIN, or
  • request a two month transaction history by mail.

Participants may also call the EBT vendor Help Desk to:

  • check account balances.

The household should call the EBT vendor Help Desk to report a:

  • lost,
  • stolen, or
  • damaged card.

The EBT Vendor Help Desk provides assistance in English and Spanish.