If a case is deleted from the Administrative Terminal, it is also deleted from EBTU and EBTI, and all cards are deleted. A new card is not issued until a SNAP or Cash Benefit payment is created and sent to the EBT Vendor. No further actions are required by staff.
A participant whose case was deleted may be identified by the following:
- the EBTU fields “CARD MAILED”, “PIN ISSUED”, and “DATE SENT” display “N”, and
- the Administrative Terminal displays the message “Case Retrieve was not successful. Case Not Found.” when a search is performed.