General Information Manual

0150.035.00 Transacting the EBT Card

IM-34 April 14, 2023; IM-55 May 14, 2020

Once the initial EBT card is received by the participant or authorized representative and a PIN is chosen by calling the EBT Vendor Help Desk at 800-997-7777, the card is ready for use at any location where the Quest® sign appears. Replacement EBT cards will continue to use the same PIN number chosen by the participant until it is updated by the cardholder.